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Title: How a Blackbelt Got Raped By a Bunch of NERDS!
Author: Eric Graham
Article:
I¡¯ve got to tell you a funny story that happened to me
recently¡
A few weeks ago, I was playing golf with a friend of mine who
owns a chain of martial arts studios. While we were playing he
began telling me about how he had just spent over $50,000 having
a website designed to promote his business.
He went on for over thirty minutes bragging about how beautiful
the graphics and pictures were and how much he spent on this and
how much he spent on that. He even told me how his graphic
designer had created a large flash animated header to go at the
top of every page showing him breaking a brick in half.
Well¡ After I had given him plenty of time to ¡°tell me all
about¡± his new website, I asked him a few questions.
Q - ¡°So how long has your site been online?¡±
A - ¡°¡About thirty days.¡±
Q - ¡°Is it getting much traffic?¡±
A ¨C ¡°Oh yeah. Tons! I¡¯m spending over $500 a day on
pay-per-click traffic at Google and Yahoo. I think we are
averaging over 1,500 visitors a day!¡±
Q ¨C ¡°What¡¯s your conversion rate?¡±
A ¨C ¡°¡Huh? My what?¡±
Q ¨C ¡°Your conversion rate. You know¡ The ratio between the
number of visitors you are getting to the number of sales you
are making.
A ¨C ¡°Umm¡ Well, I¡¯m not sure. We¡¯ve only made 11 sales so
far. But my web designer says that once the search engines index
my site the sales will pick-up.¡±
After a few minutes of stunned silence, I said to him, ¡°Let me
get this straight. You dumped $50,000 into a website, and
you¡¯ve spent $500 per day for he last 30 days driving traffic
to it and you¡¯ve only made 11 sales?!¡±
¡°Well¡ Yeah. Why? Is that bad?¡±
¡°Is that BAD?!?! Dude! That¡¯s HORRIBLE! You¡¯ve been
financially RAPED by a pack of nerds!¡±
Now it was his turn for stunned silence. After thirty seconds of
looking like a deer caught in the headlights, he finally
muttered, ¡°¡but ..but, the site looks so cool. And they tell
me that traffic and sales will get better when the search
engines come by¡¡±
¡°Look. I don¡¯t care what they are telling you. You don¡¯t have
a traffic problem, you have a CONVERSION problem. A big one!¡±
After giving him a second to let the reality sink in I said,
¡°I¡¯ll tell you what. I¡¯ll bet you $250 that I can VASTLY
improve your website¡¯s conversion rate in one day. You make the
changes that I tell you to make and if your sales don¡¯t improve
significantly, I¡¯ll give you $250 cash.¡±
All he said was, ¡°Eric, You¡¯ve got yourself a deal.¡±
¡°Okay. The first thing I want you to do is lose the animated
flash header.¡±
¡°What?! Are you nuts? That thing cost me over $3,500! They even
came out to one of my Dojo¡¯s with their lights and cameras to
film me breaking that brick. You haven¡¯t even seen it yet. Come
on¡ I know if you see it you will think it¡¯s cool!¡±
¡°I don¡¯t need to see it. I just need you to remove it. It¡¯s
hurting your sales.¡±
After a bit more protesting and grumbling he said. ¡°¡Alright.
Fine. I¡¯ll take it down for now, but if sales don¡¯t go up its
going right back up and YOU OWE ME $250!¡±
¡four days later I get a call.
¡°Eric¡ Man, I can¡¯t believe it! We lost the flash header and
our site went from one sale every two or three days, to four or
five sales EACH day¡ What do I need to change next?¡±
Because his site had so many things that needed to change, I
recorded a two-hour screen capture video, detailing each step he
needed to take to improve his conversion rates.
After watching the video and implementing just a few of the
suggestions so far, my blackbelt friend is experiencing much
better conversion rates and overall sales.
¡So what do I want you to learn from this story?
The first lesson is this:
Most web designers don¡¯t have the first clue about how to
convert traffic!
Just think about it...
Over 99% of all web sites today are designed by programmers or
graphic artists -- NOT marketers. Most of these guys have never
earned a dime selling anything online except their overpriced
(and under performing) web design services.
Sure... They can make you a beautiful, great looking website
with all the fancy bells and whistles. Just one problem... It
won't sell anything!
(I¡¯m sure that somewhere out there in Cyberspace is a group of
very nervous nerds, hiding under their desks from one very angry
blackbelt!)
The second lesson is:
Small changes to your website can produce huge results.
By getting an expert, outside evaluation of your websites
design, copy, usability and sales effectiveness, you can quickly
turn a poorly performing website into a raging cash machine!
About the author:
Eric Graham is the CEO of several successful online companies.
Internationally recognized as a top authority on eCommerce,
Website Conversion & Internet Marketing, he's an in-demand
speaker & consultant.
Get expert tips, advice, news and commentary on improving
conversion rates, split testing, web usability, copywriting,
internet marketing and more. Just visit Eric's popular Blog:
http://www.conversiondoctor.com/conversion-blog/
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